Privacy Policy
transentis Privacy Policy
Last updated: January 22nd, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Company (referred to as either"the Company", "We", "Us" or "Our" in this Agreement) refers to transentis consulting GmbH & Co. KG, Geisbergstraße 9 10777 Berlin.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: Berlin, Germany
- Data Protection Officer refers to Dr. Oliver Grasl
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated through use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Unternehmen (entweder als "das Unternehmen", "Wir", "Uns" oder "Unser" in diesem Vertrag) bezieht sich auf transentis labs GmbH, Geisbergstraße 9, 10777 Berlin. means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Tracking Technologies and Cookies
We use cookies and local storage to store session information relevant to the operation of our sites.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are
deleted as soon as You close Your web browser.
All the cookies we use are essential in the sense that our site and services would not work properly without them.
We DO NOT use tracking cookies that allow users to be identified across websites, in particular we do not use Google Tracking cookies.
We use both Session and Persistent Cookies for the purposes set out below:
Authentication Cookies
- Type: Persitent Cookies
- Administered by: Us
These Cookies are essential to provide You with services available through the
Website and to enable You to use some of its features. They help to authenticate users
and prevent fraudulent use of user accounts.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using the multiplayer version of the game, We may ask You to provide Us with a name so that others playing the game with you can identify you. This name is stored in our game session database. Your game session data and in particular your player name is not shared with any third parties.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies
We do not use tracking technologies.
Use of Your Personal Data
Auth0
We have integrated Auth0 into our website for user management.
The personal data stored in Auth0 is used only for the purposes of providing its services, namely authenticating users.
Auth0 Data Privacy and Compliance statements may be viewed here.
We have signed a data processing agreement with Auth0.
Auth0 records the following data:
- E-Mail address
- Username
- Sign Up Date
- Last Login Date
- IP address of last login
- Browser and operating system used during sign up
customer.io
We use customer.io to manage our e-mail notifications. For this purpose, we store the following data on the Customer.io platform:
- Your e-mail address.
- The browser type and version you used during sign-up.
- Your geo-location during sign-up.
You can administer which e-mail notifications you will receive and even turn of e-mail notifications completely in your user account preferences.
We also use customer.io to manage our legacy newsletter, which is no longer available for sign-up. You can opt-out of that newsletter by clicking on the opt-out link, which is provided in every such newsletter that you receive from us.
We have signed a Data Processing Agreement with customer.io
Twilio
We use Twilio Send Grid for the actual distribution of e-mails. For this, we temporarily provide Twilio with user e-mail addresses during email distribution.
We do not permanently store user data on Twilio.
You can view Twilio's privacy policy here.
Payment service providers
Stripe
Our website accepts payments via Stripe. The provider of this service is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin.
If you select payment via Stripe, the payment data you provide will be supplied to Stripe based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes).
You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected. Further information about handling user data can be found at Stripe’s privacy policy
Spam Protection
Google reCAPTCHA
We use Google reCAPTCHA v3 on our contact forms to protect against spam and automated abuse.
reCAPTCHA v3 works invisibly in the background to analyze user behavior and assign a scoreindicating the likelihood that a visitor is human.
When you use our contact form, the following data may be transmitted to Google:
- Your IP address
- The URL of the page you are visiting
- Information about your browser and device
- Data about your interaction with the page (mouse movements, scroll behavior, etc.)
This data is processed by Google to determine whether the request is from a human or an automated system. Google uses this data according to their Privacy Policy.
The legal basis for this processing is Art. 6 (1) (f) GDPR (legitimate interests) – we have a legitimate interest in protecting our services from spam and abuse.
For more information about Google reCAPTCHA, please visit Google's reCAPTCHA page.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: info@transentis.com
- By chat: contact us via the contact form.
Resources
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