Mastering the Complexity of Service Transformation
A meetup about mastering the complexity of service transformation.
Dynamic markets, intense competition and innovations in technology force companies to make frequent and widespread changes to their service portfolio.
Modern, digitized services rely on a complex web of people, processes and IT, often spanning multiple organizations.
Designing new business services in such a complex environment is hard … but it is just as hard to implement them and bring them to market in a timely manner.
In this event, we will not only illustrate how to set up a creative process that leads from new service ideas right down to defining the IT landscape needed to implement the service but also how to manage the complexity of that process:
- use sprint workshops to develop creative ideas in a short period of time, with experts from different domains.
- use business design tools to manage the big picture without losing sight of the details.
This event took place on 5.3.2020, at the Grand Hyatt in Berlin.
- Download the slidedeck Master The Complexity of Service Transformation (PDF).
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