Mastering The Complexity of Service Transformation
Dynamic markets, intense competition and innovations in technology force companies to make frequent and widespread changes to their service portfolio.
Modern, digitized services rely on a complex web of people, processes and IT, often spanning multiple organizations.
Designing new business services in such a complex environment is hard … but it is just as hard to implement them and bring them to market in a timely manner.
We will not only illustrate how to set up a creative process that leads from new service ideas right down to defining the IT landscape needed to implement the service but also how to manage the complexity of that process.